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Frequently Asked Questions

Here are some common questions we receive about our Islamic headstones and memorials. If you have any other questions, please feel free to contact us directly.

What types of headstones do you offer?

We provide a variety of upright memorial headstones as well as kerb set. The material for these is various granites carefully sourced from around the world.

What does your online configurator do?

Our bespoke state of the art online configurator helps and assists you in creating a beautiful memorial as per your own selected choices. It offers most popular designs as well as most chosen Islamic inscriptions. It is designed to be speedy, efficient as well as effective and we hope it saves our customers precious time in having to visit showrooms and so forth. With our configurator you can literally design a memorial headstone via your computer, laptop or smartphone from the comfort of your living room with all your family around you or whilst on a bus.

I created headstone on your online configurator and I want to save it to show to rest of family.

Once created, the design of your choice is automatically saved in your browser. You can access anytime whilst on the same device. This way you can come back to it later, on to possibly to show to other members of family or to make any additions/alterations.

Your online Configurator is great but can I customize the design and inscription?

Yes! Apart from our online configurator we offer bespoke service whereby you can have full headstone customization, including stone design, stone material, inscriptions, fonts, artwork, and engraving styles. We provide a proof for approval before production begins. For such a situation we suggest you contact us so one of our specialists can handle personally the requirements that you wish to have for the bespoke memorial.

How long does it take to receive my headstone?

Production times vary depending on the complexity of the design and material availability. Typically, the whole process of stone cutting, designing, adding details and finally installation of the headstone may take 10 to 16 weeks to complete. Some bespoke offering may take even longer. We will always strive to keep our customers informed as to the process as well as possible installation timelines, after certain part of the process have been completed.

Do you offer installation services?

Yes, we provide professional installation services to ensure the headstone is securely placed in accordance with cemetery regulations. This part of the service is included within the pricing structure offered by our online configurator and will also be provided if bespoke offering requested.

What are the costs involved?

Prices depend on the material, size, and customization. With our online configurator all pricing is clearly indicated with the given choices including installation costs.

  • Cemetery monument erection permit fees are charged separately and paid directly to the responsible local authority.
  • We will assist fully to obtain relevant costs for you as long as correct cemetery details are provided within configurator or soon thereafter.
  • For bespoke offering, additional costs may include further customisations, cemetery fees, installation costs, and additional customisation engraving.

Contact us for a detailed quote.

Are there any cemetery regulations I need to follow?

Yes, each cemetery has specific rules regarding headstone size, material, and design. We can assist in ensuring compliance with these regulations.

Can I add additional inscriptions later?

Absolutely! We offer inscription services for adding names, dates, or messages to existing headstones. Please note, in addition to our costs for this service, some boroughs have separate permit costs for this as well. Contact us for a detailed quote.

What maintenance is required for headstones?

Regular cleaning and occasional restoration may be needed, depending on the material. We offer maintenance services to keep memorials in excellent condition.

Do you offer warranties on your headstones?

Yes, we provide 10-year warranties on craftsmanship and materials. Specific terms vary based on the product.

How do I place an order?

You can place an order by following methods:

  • Through our website via our state-of-the-art headstone configurator
  • By contacting us over the phone or email for bespoke memorials
  • By visiting our showroom

For options 2 and 3, our team will guide you through the process.

What is Buy now pay later scheme?

Buy Now, Pay Later (BNPL) schemes allow consumers to purchase items immediately and pay for them over time, often in interest-free instalments. They are popular for online shopping and can help with budgeting, but they also come with risks, such as late fees and potential impacts on credit scores. While BNPL can be convenient, it's important to ensure repayments are manageable and to understand the terms before using these services. Currently, we do not offer any Buy Now Pay Later method of payment.